GENERAL
CONDITIONS
BOOKING
-
GENERAL
Contact
S.E.A. Charter
before
booking
confirmation
and
check
for
space
availability.
S.E.A. Charter
needs
a
faxed
or
E-mailed
booking
to
confirm
your
requested
place.
You
will
then
be
notified
of
the
amount
to
be
paid
as
deposit
and
balance,
and
the
latest
dates
on
which
these
amounts
are
to
be
received.
After
depositing,
please
fax
us
a
bank
transfer
slip
of
the
payment.
On
receiving
this
slip
we
will
immediately
send
you
a
confirmation
of
your
reservation.
A
faxed
or
E-mailed
booking
is
binding,
therefore
all
normal
cancellation
rules
apply.
Provided
it
does
not
interfere
with
our
schedules
there
are
normally
no
charges
for
minor
alterations.
Major
alterations
which
do
interfere
with
our
booking
schedules
may
be
treated
as
cancellations
and
re-bookings
and
the
relevant
charges
may
apply.
back
to
top
PAYMENT
Late
payment
of
deposit
may
mean
the
loss
of
your
berth/cabin.
Late
payment
of
balance
may
result
in
the
loss
of
your
reserved
berth/cabin.
Please
remember
that
exchange
rates
are
subject
to
fluctuations.
Prices
are
subject
to
change
without
prior
notice.
We take credit cards (American Express, Visa
and MasterCard only) as below. Due to banking regulations, we cannot take
credit card numbers over the phone. This is to protect you from possible
credit card fraud. Please download our credit
card payment form and fax it back to us. However
due to the Thai system of banking we can not refund payments made by credit
card. The
client/agent
is
responsible
for
payment
of
all
bank
charges.
Personal
or
company
cheques
cannot
be
accepted
due
to
high
bank
clearing
charges.
back
to
top
CANCELLATION
We
need
to
be
notified
of
cancellations
in
writing,
by
fax
or
E-mail.
The
date
we
receive
the
message
is
the
one
used
in
calculating
the
cancellation
charges.
We
highly
recommend
that
you
obtain
cancellation
insurance.
back
to
top
ACCIDENT
INSURANCE
As
there
is
an
inherent
risk
in
activities
like
sailing
and
diving
we
strongly
recommend
guests
have
a
holiday
insurance
covering
the
activities
and
sports
they
intend
to
undertake.
We
suggest
either
a
DAN
or
PADI
insurance
policy
to
ensure
that
diving
is
covered.
back
to
top
DISCLAIMERS
If
the
cruise
departure
is
jeopardized
due
to
the
outbreak
of
war,
civil
uprising,
natural
catastrophes
(acts
of
gods)
etc.
both
S.E.A. Charter
Co.
Ltd.
and
the
booking
party
are
entitled
to
cancel
the
booked
places.
In
case
any
of
the
following
should
happen
during
a
already
departed
cruise
and
forces
the
boat
and/or
his
crew
/customers
to
return
before
the
scheduled
arrival
a
refund
in
part
or
as
a
whole
can
not
be
claimed.
Outbreak
of
war,
outbreak
of
sickness
on
board,
including
decompression
sickness,
civil
uprising,
and
natural
catastrophes
(acts
of
gods),
adverse
weather
conditions
that
could
Jeopardize
ship
/crew
and
passengers
(i.e.
high
seas).
Passenger
older
then
60
years
of
age
need
to
sign
a
special
waiver
and
release
and
bring
a
recent
health
certificate.
Any
passenger
causing
damage
to
the
property
or
well
being
of
any
person
on
board
the
boat
and
the
boat
itself
are
fully
liable
for
their
actions.
Any
passenger
who’s
behaviour
on
board
the
boat
could
cause
damage
to
the
property
or
well
being
of
any
person
on
board
the
boat
and
the
boat
itself
can
be
held
fully
liable
for
their
actions
(i.e.
not
obeying
orders
by
the
Cruise
director
or
any
other
crew
member
during
bad
weather
periods).
S.E.A. Charter
Co
Ltd
will
refund
the
paid
fare,
minus
Agent
commissions,
but
reserves
the
right
to
charge
a
reasonable
compensation
for
incurred,
or
reasonably
foreseeable,
expenses
(e.g.
sea
and
land
transfers,
additional
food,
accommodation)
in
order
to
end
the
booked
journey.
The
information
we
provide
about
the
vessels,
dive
sites,
itineraries,
schedules,
crew,
transfers,
arrivals,
departures
and
all
other
aspects
is
correct
to
the
best
of
our
knowledge.
We
reserve
the
right
to
change
any
of
the
above,
without
prior
notice,
as
circumstances
dictate.
Marine
vessels
contain
many
pieces
of
equipment
&
machinery,
many
of
which
are
complex
and/or
delicate,
which
have
to
function
in
extremely
harsh
conditions
of
humidity,
saltwater,
&
temperature.
Although
all
of
the
vessels
are
extremely
well
maintained,
equipment
breakdown
can
still
occur.
As
long
as
the
quality
of
the
cruise
is
not
unduly
affected
by
a
case
of
equipment
breakdown,
such
a
breakdown
in
itself
is
not
grounds
for
a
refund,
in
whole
or
in
part.
back
to
top
MEDIA
If you are planning to take pictures,
write a dive site book or any other commercially used activity during a cruise
with us please be aware that you need to give us prior information and our
permission to use the material obtained, we might ask to be given credit
or where applicable royalties we also reserve the right to see any material
prior to it's release.
SCHEDULES & ITINERARIES
We
reserve
the
right
to
change
schedules
&
itineraries
as
and
when
we
deem
it
necessary.
As
far
as
possible
we
will
ensure
the
minimum
disruption
to
your
holiday.
Main
reasons
would
include
weather
conditions
or
new
information
on
dive
sites
(positive
or
negative!).
The
final
decision
for
a
change
in
itinerary
lies
with
the
Cruise
Director
or
Skipper.
The
final
decision
for
a
change
in
schedule
lies
with
The
Management.
back
to
top
SPECIFIC
CONDITIONS
SINGLE
BOOKINGS
A
30%
deposit
on
reservation
which
is
fully
refundable
up
until
61
days
before
the
charter,
less
bank
charges and cancellation fee.
60 days before
the
charter
the
remaining
70%
must
be
paid.
In
the
case
of
cancellation:
Less then
60
days
the
deposit
is
lost;
Between
59 &
31
days
40%
of
total
price
will
be
refunded
less
bank
charges and cancellation fee;
30
days
&
less
the
full
price
is
forfeited.
We
reserve
the
right
to
charge
a
4.000,-TB
cancellation
fee
(to
cover
administration,
bank
charges,
etc.)
back
to
top
GROUP
BOOKINGS
&
FULL
BOAT
CHARTERS
30%
NONREFUNDABLE
deposit
on
reservation,
and
the
remaining
70%
must
be
paid
no
later
than
60
days
before
the
cruise
departure
date.
In
the
case
of
cancellation:
Between
59 &
31
days
40%
of
the
total
price
will
be
refunded
less
bank
charges;
30
days
&
less
the
full
price
is
forfeited.
In
all
cases
we
reserve
the
right
to
resell
the
places
if
the
payment
of
the
deposit
and/or
balance
is
not
received
by
the
respective
dates.
MINIMUM
NUMBER
OF
PARTICIPANTS
S.E.A. Charter
reserves
the
right
to
cancel
charters
if
the
minimum
number
of
participants
is
not
reached.
In
this
case
S.E.A. Charter
will
Inform
the
booking
party
no
later
then
7
days
before
cruise
departure
date,
if
the
booking
was
/is
a
regular
booking.
Discounted
and
last
minute
bookings
are
exempted
and
can
be
canceled
at
any
time.
In
all
cases
we
will
notify
clients
and
endeavor
to
rebook
on
a
similar
standard
boat
for
a
similar
trip.
back
to
top
COMPLAINTS
Should
a
client
have
a
complaint
he/she
is
to
inform
the
Cruise
Director,
Skipper
of
the
yacht,
or
in
case
of
bare
boat
charter
the
guest
is
to
inform
the
shore
base.
The
Cruise
Director,
Skipper
or
shore
base
will
try
to
rectify
the
problem.
If
the
outcome
is
not
satisfactory
the
client
will
have
to
inform
in
writing
,within
28
days
of
the
end
of
his
cruise,
either
direct
or
via
his
local
agent,
our
office
in
Phuket.
The
matter
will
be
viewed
and
should
it
be
deemed
fair,the
client
will
have
his/her
trip
partly
or
wholly
reimbursed.
Complaints
which
have
not
first
been
expressed
to
the
Cruise
Director
or
Skipper
on
the
trip
concerned,or
to
the
shore
base
in
case
of
bare
boat
charter,
will
not
be
taken
into
consideration.
To
handle
complaints
we
require
the
original
letter
from
the
client,
signed
by
the
client
personally.
back
to
top
| 
